App / Casino
499bej is committed to handling your account data with care. This policy explains what information we collect when you use the platform, how we use it, and what choices you have — with access and eligibility depending on your local law and eligible regions.
When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose to fund your wallet, whether that is bKash, Nagad, or Rocket. We also collect data generated by your activity on the platform: session logs, device type, browser information, and the transaction history attached to your account wallet. This data is used for three purposes only: operating your account correctly, processing deposits and withdrawals through the payment rails you have connected, and meeting any obligations that apply under the laws of the jurisdictions we serve. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors — such as the mobile wallet services you use — is limited to what is strictly necessary to complete your transaction. We retain account data for as long as your account remains active or as long as required under applicable law. If your account is closed, we hold data only for the minimum period that legal or regulatory obligations require. Where local law in Bangladesh or any other eligible region imposes specific requirements on data handling, those requirements take precedence. Your use of this platform is subject to the laws and eligible regions that apply to you.
This policy applies specifically to 499bej's own platform and the data we collect and process directly. It does not extend to third-party services, external websites, or payment processors who operate under their own privacy terms. Knowing where our responsibility begins and ends helps you make informed decisions about the data you share.
Data you provide when registering, logging in, or updating your account details falls fully within this policy. This includes your contact information, verification records, and the history of changes made to your account settings.
Deposit and withdrawal records processed through bKash, Nagad, or Rocket are covered by this policy in terms of what we store on our side. The payment provider's own handling of your wallet data is governed by their separate privacy terms.
Session data, page navigation paths, and device information collected while you browse the lobby or game catalog are within our scope. We use this data to operate the platform correctly, not to profile you for sale to advertisers.
Game studios whose titles appear in our catalog — such as Pragmatic Play or Habanero — handle game-side data under their own terms. Links leaving the 499bej domain take you outside the reach of this policy entirely.
You have real, actionable choices when it comes to the data we hold on your account. You can review the personal details stored in your profile at any time by going to your account settings page — the fields shown there reflect what we hold. If any detail is incorrect, you can update it directly through the same settings screen, or raise a correction request with our support team if the field is not editable on your side. Your transaction history, including records of bKash, Nagad, and Rocket activity, is available in the wallet section of your account. If you want to understand what broader data we hold, or if you want to ask us to delete records where local law permits this, you can contact us through the support route listed on the contact page. We aim to respond to data-related requests as promptly as the applicable process allows. Eligibility for specific data rights depends on the laws of your region, and we will apply the relevant rules for Bangladesh or any other eligible jurisdiction you fall under.
Open your account settings to see the personal information we currently hold. Transaction history for bKash, Nagad, and Rocket activity is available separately in the wallet section of the same account area.
Editable fields can be updated directly in your account profile. For fields that cannot be changed on your side, contact support and we will process the correction after verifying your identity through the steps shown in your account.
If you want to know more about what data we hold or how it is used, send your question through our published support route. We will respond with the specific information relevant to your account, not a generic template answer.
Where your local law and eligible region permit a deletion request, contact us and we will assess your request against the retention obligations that apply. Requests are handled individually; we do not automate deletion without review.
If you have a question about this policy, want to access your data, or need to report a concern about how your information has been handled, the routes below are the ones we actively monitor. Please include your registered account details so we can locate your records and respond accurately. Access and response timelines depend on the nature of your request and any applicable legal requirements in your eligible region.
Open the support chat from within your signed-in account. This route is the fastest way to reach us for data-related questions tied to your account wallet or transaction records, including bKash, Nagad, and Rocket history.
For formal data requests — correction, deletion, or access to records — use the email address published on our contact page. State clearly that your message is a privacy request so it is routed to the right team.
Our help centre contains published articles on account data, wallet privacy, and how payment records are stored. Check there first; if your question is not answered, escalate through chat or email using the details above.
We take a specific, process-driven approach to keeping your account data secure. Each layer below reflects how we actually operate — not a generic list of aspirations. Access and eligibility for some protections depend on your local law and the eligible region you are in.
We use cookies to keep your session active and remember your preferences between visits. You can adjust cookie settings through your browser. Disabling non-essential cookies will not prevent you from accessing your account or your bKash, Nagad, or Rocket wallet history.
Your account is protected by login credentials that only you hold. We do not store your payment wallet PINs or mobile banking passwords — those stay within bKash, Nagad, or Rocket's own systems. Account access attempts are logged and available for your review in your session history.
We keep your account data for as long as your account is active and for the minimum period required after closure by applicable law. Data not required for legal or operational purposes is removed on a scheduled basis, not held indefinitely.
If this policy changes in a way that affects how your data is handled, we will post the updated version here and note the revision date at the top of the page. You can also contact us at any time via the email route on our contact page to request a copy of the current policy or ask what has changed.
These are the questions we receive most often about how your data is handled, stored, and accessed on 499bej. If your question is not here, reach us through the support chat or email route listed on our contact page.
We collect the details you enter during registration — name, contact information, and the payment method you select. Once your account is active, we also collect session logs, device type, and the transaction records linked to your bKash, Nagad, or Rocket wallet activity on our platform.
We share data only where necessary to operate your account — for example, passing a transaction reference to bKash, Nagad, or Rocket to complete a payment. We do not sell your personal data to advertisers or unrelated third parties. Game studios in our catalog process game-session data under their own separate terms.
Log in and open your account settings to view your personal details. Your transaction history, including wallet activity for bKash, Nagad, and Rocket, is in the wallet section. For a broader record of what we hold, submit a data access request via the email route on our contact page.
Yes, where local law and your eligible region permit it. Contact us through the email route on our contact page and mark it as a deletion request. We review each request individually against the retention obligations that apply under your jurisdiction before processing any removal.
After account closure, we keep your data only for the minimum period required by the laws of your eligible region. Data no longer needed for legal, regulatory, or dispute-resolution purposes is removed on a scheduled basis — not stored indefinitely once the required period has passed.
We store the transaction references and amounts connected to your deposits and withdrawals on our side. We do not hold your mobile wallet PIN or banking credentials — those stay within the payment provider's own systems. You can review your payment history in the wallet section of your signed-in account.